Return & Exchange Policies

*Refunds: All fashion items must be returned within seven days for full refund. Items must be tagged, unwashed, unworn and in resalable condition, be accompanied by a receipt and original form of payment.

*Exchange/Store Credit: Items must be returned within fourteen days for an exchange or store credit.

*All giftware must be accompanied by original packaging and in resalable condition.

*All personal items including hats, socks, earrings are final sale.

*All sales final on all discounted items.

*Tropical Plants are guaranteed to be pest and disease free for unto 7 days after purchase.

*If you suspect a quality issue with your plant, please return with plant, receipt and original method of payment.

*Plant must show signs of pests, disease or other significant quality issue to be eligible for a return.

*All sales final on all discounted items.

*All trees and shrubs are final sale. Replacements may only be made in the case of a warranty.

*All hardy trees and shrubs are covered under a winter hardiness warranty for 1 year from time of purchase or June 1^st of the following year; whichever occurs first.

*Zone 3 Hardy Trees and shrubs may be returned for a warranty if they did not survive over winter.  Please phone Lacoste at (204)256-2377 to confirm warranty details before removing any trees or shrubs from the ground.

*Trees and shrubs that are to be replaced under warranty must be returned to Lacoste and assessed in-person. Animal, environmental, or human damage is not a qualification for a warranty return.

*All non-hardy novelty items will be covered until the October 31^st of the year of purchase.

*All trees and shrubs are warrantied to the purchase price.

*Refunds: All returns must be made within 30 days and be accompanied by receipt and the original method of payment.

*All returns exceeding one hundred dollars (before taxes) are subject to a 15% restocking fee.

*All bagged products must be unopened and in resalable condition.

*All sales final on all bulk products.

*Pottery must be in resalable condition; if the pot has been planted, eligibility for a refund is void.

*Refunds: All Capi and other large pottery must be returned within 7 days to be eligible for a refund.

*Exchange/Store Credit: Pottery returned within fourteen days of purchase is eligible for exchange or store credit and is subject to a restocking fee of 15% of the total purchase price.

*All sales final on discounted pottery

*Fresh Trees & Greens:
     All fresh trees and greens (including wreaths, planters, greens bunches, bouquets, centrepieces and twigs) are final sale.

*Fashion & Giftware:
     Gifted items must be returned before January 31^st for exchange only.
     All giftware must be accompanied by original packaging and in resalable condition.  
    All personal items including hats, socks, earrings are final sale.

*Everlasting Trees: 
     Warranty: 1-year on the tree lighting system (not including burnt-out bulbs), and 10-years on the tree frame. Trees to be replaced under warranty must be returned to Lacoste.
     Refunds: Everlasting Trees must be returned within 7 days to be eligible for a refund.
    Exchange/Store Credit: Everlasting Trees returned within fourteen days of purchase are eligible for exchange or store credit and are subject to a restocking fee of 15% of the total purchase price.